Warranty Policy

Approved Warranty Terms and Durations

At ROXA, we have complete confidence in the quality and luxury of our devices. Because your excellence and safety are our priority, all devices are covered by a formal extended warranty for two years (24 months), effective automatically from the date you receive the device.

This warranty fully covers all manufacturing defects or any technical fault resulting from poor internal manufacturing of the device, to ensure an optimal and sustainable user experience.

Warranty Claims and Immediate Solutions

To submit a warranty claim if you encounter any defect, we welcome your direct communication with our customer service team, where we are committed to providing the following solutions according to the technical support evaluation:

• Immediate Replacement (within the first 90 days): If a manufacturing defect or technical fault is proven within the first 90 days of receipt, the product will be replaced with a brand new product at no additional cost.
• Claim Mechanism: Please provide the technical support team with proof of purchase (order number or invoice), along with a clear description or a short video illustrating the noticeable defect in the device.
• According to technical assessment and brand standards, we are committed to providing the best solution that ensures your device returns to full efficiency or is replaced, depending on the claim status.

Warranty Limitations and Exclusions

To preserve the rights of both parties, please note that the warranty is considered void or not inclusive in the following cases resulting from external use:

• Malfunctions resulting from misuse, drops, impacts, or exposure of the device to water and liquids (unless the device is explicitly designed for this and is waterproof).
• Attempts to repair or modify the electrical circuits of the device outside ROXA's authorized service centers.
• The full legal and financial responsibility under this warranty is limited to the purchase price paid for the product only at the time of order.

Policy Updates and Changes

We may update or amend the terms of this warranty policy from time to time to keep pace with service or logistical developments and to provide the highest safety standards. When making any significant changes, we will inform you directly by updating the text on this page, and the terms applicable at the time of purchase will apply.

ROXA Egypt Customer Support Team

If you have any questions or inquiries regarding the warranty policy, or wish to activate and follow up on your request, we welcome your immediate contact with the ROXA Egypt customer service team via the following details: