Privacy Policy

Privacy and Security Are Our Priority

Privacy and security are among our top priorities at ROXA. We are fully committed to protecting your privacy and your digital data, and we confirm that we never share, sell, or disclose any customer's information to any other party whatsoever.

When you submit your personal information through our website, we work hard to protect this information and data, both online and offline.

Technologies for Protecting Your Information and Data

We use a diverse range of advanced, strict security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. These core measures include:

• Storing and encrypting sensitive data on cloud-based digital systems with very limited access.
• Restricting access to data and files to authorized personnel and staff responsible for processing orders.
• Continuously and regularly training and raising staff awareness on the safe handling of information, and keeping up with the latest cybersecurity standards.

What Data Might We Collect From You?

To make your shopping and shipping experience easier and to successfully process your orders, we may collect and process the following data:

• Personal data and information you provide when filling out forms on the store, including registration details and shipping addresses.
• Details of financial transactions and purchases made through the website, along with shipment preparation and delivery details.
• Your email address, where it has been provided to us by third parties who have already confirmed to us that they lawfully obtained your explicit consent.
• Photos of ordered products, whether before or after delivery, which store management may use on social media or in the brand's promotional campaigns.
• Any other data or surveys we consider necessary to improve and enhance your experience of using and browsing our store.

How Do We Use Your Personal Data?

We use this collected data precisely for the following service and marketing purposes, in order to meet your needs:

• Providing you with information, exclusive promotional offers, and products or services you have requested from us or may be interested in.
• Providing approved logistics services and processing purchase orders with complete flexibility.
• Continuously improving and updating store services to deliver a better, faster, and more personalized experience.
• Ensuring the website's content and categories display in the way best suited and most seamless for your device type.
• Notifying you immediately of any material changes or updates to our services or store policies.

ROXA Egypt Customer Support Team

We're always happy to hear from you at ROXA Egypt customer service. If you have any inquiries or additional questions about our privacy policies, products, shipping, or return and exchange processes, you can contact us directly using the details below: