Terms and Conditions

1. General Provisions and Introduction

Welcome to the ROXA online store. Your use of this website and your dealings with us are governed by the terms and conditions outlined below. By browsing the site or completing a purchase, you expressly and fully agree to comply with all the provisions contained in this agreement.

The store reserves the full right to modify, update, or change any part of these terms at any time without prior notice, and any amendments take effect immediately once posted on this page — please review it periodically.

2. Membership and Customer Account

When you register with our store or provide us with your details to complete an order, you agree to the following points to ensure the integrity of all legal and regulatory transactions:

• Provide correct, accurate, and fully up-to-date information regarding your name, shipping address, and mobile phone number.
• You bear full responsibility for any data error that may result in a delayed shipment or delivery to the wrong address.
• Store management reserves the right to suspend or cancel any account or order suspected of containing incorrect information or created through unlawful means.

3. Products, Pricing, and Payment

We always strive to deliver the highest levels of quality and to present product specifications and details with the utmost accuracy and professionalism:

• All prices listed in the store are shown in local currency and are final at the time of purchase, though they may be adjusted based on ongoing offers and discounts.
• Product colors or overall appearance may vary very slightly depending on your device's screen settings and photography lighting; we guarantee the materials and quality match what is described.
• The store offers secure and varied payment methods (cash on delivery, or electronic payment via bank cards), and all financial data is processed with full security encryption.

4. Shipping and Logistics Delivery

Orders are prepared and delivered in partnership with leading shipping companies to ensure your shipment arrives safely and as quickly as possible:

• Shipping costs and estimated delivery dates are calculated and shown to the customer on the checkout page before final confirmation.
• Shipping companies are committed to delivering orders right to your doorstep, and customers are expected to respond to delivery couriers to avoid the shipment being cancelled or returned to the store.
• If a shipment is returned because the customer failed to respond or refused delivery without a valid reason, the store reserves the right to take appropriate action to recover the shipping costs.

5. Intellectual Property Rights

The ROXA store, with all its components and elements, is a fully protected trademark under applicable law:

• All visual and written materials — including designs, images, code, logos, text, and product names — are the exclusive intellectual property of ROXA store.
• Copying, reproducing, or using any content from the store for commercial purposes or outside the scope of the brand is strictly prohibited without prior written permission from management.

6. ROXA Egypt Customer Support Team

We're always happy to hear from the ROXA Egypt customer service team. If you have any questions or additional inquiries about these terms and conditions, you can reach us directly using the details below: