Frequently Asked Questions

ROXA is the best home laser device available today, with features you won't find anywhere else — a complete device with all its accessories, and numerous advantages such as smart sensing, powerful cooling, a million flashes that last a lifetime... and more.

Very effective, as confirmed by customers who use the device and share their positive experiences regarding its quality, speed, and results.

ROXA laser stands out in terms of features, specifications, and medical certification.

Make sure the laser device suits your skin tone. If you have sensitive skin, look for a device with a cooling feature. It's also best to choose a device that comes with lenses designed for each area of the body.

Definitely ROXA — the best laser device, with high-quality specifications and features. It has a smart sensor that automatically detects the right temperature for better, safer results.

The device's cooling reaches up to 10 degrees, providing powerful cooling that helps reduce discomfort for all skin types, especially sensitive skin.

Sensitive areas need more sessions, since hair there tends to be more stubborn to remove.

Yes, home laser is safe for the sensitive area as long as the skin there is not dark-toned, and it is medically approved — dark skin, however, does not respond well to the laser device's effectiveness, whether on the sensitive area or elsewhere on the body.

Yes — ROXA laser is safe and approved by the Food and Drug Authority, offers a high level of privacy, is very easy to use, and is safer in terms of hygiene and personal use.

Yes — with consistent, ongoing use, hair disappears without a trace.

Yes, it's suitable for most skin types except dark skin (see the skin-tone compatibility chart for ROXA laser).

Our products and the services we provide to all our customers are known for their quality and excellence.

Yes, all our products are 100% genuine.

Two years from the invoice date.

Customers are entitled to a return or exchange within seven days of the product's delivery date, provided the product has not been used, with the customer covering any resulting costs.

Customers may also request compensation or an exchange if the product arrives damaged, was harmed during delivery, or if the wrong product is received, provided the claim is made within the first three days of the product's delivery date.

Refund processing begins within two business days of our receiving the returned order — the funds themselves arrive within 2–14 business days.

* If this exceeds the stated period, please contact customer service via WhatsApp.

• Credit card / Mada debit card.
• Credit card via Apple Pay / Mada debit card via Apple Pay.
• Cash on delivery.

Once your purchase is confirmed, your order will be delivered to your address — within 2–3 business days if you're inside Riyadh, or within 2–7 business days maximum if you're outside Riyadh.

A delivery company representative will contact you to arrange a delivery time, so please answer these calls and be available at the agreed time and place to avoid any delay in receiving your order.

3–7 business days.